Last updated: 29 June 2026

Al Ahad Pro ("we", "us", "our") operates appliance repair services in Bengaluru, India. This Privacy Policy explains what information we collect from you, why we collect it and how we protect it.

Information We Collect

• Contact details — your full name, phone number and email address when you book a service or create an account.
• Service address — the address where the appliance is located, used only to dispatch a technician.
• Appliance details — brand, model and a brief description of the issue.
• Payment information — payment method and amount; full card numbers are handled by our payment provider and never stored by us.

How We Use Your Information

• To confirm, schedule and deliver your service booking.
• To send service updates, invoices and warranty cards via WhatsApp, SMS or email.
• To respond to support queries you raise with us.
• To improve our services using anonymised analytics.

Data Sharing

We do not sell or rent your personal data to third parties. We share information only with: (a) the field technician assigned to your booking, (b) payment processors when you pay online, and (c) law-enforcement authorities when legally required.

Data Retention

Booking records are retained for 3 years for warranty and accounting purposes. You may request deletion of your account and personal data at any time.

Your Rights

You have the right to access, correct or delete your personal information. To exercise these rights write to us at the email below.

Cookies

We use minimal first-party cookies to keep you signed in. We do not use third-party advertising cookies.

Contact

For privacy queries write to al.fahad.professionals@gmail.com or WhatsApp us at +91 82968 89214.